Shipping & Returns

  • SHIPPING & RETURNS

    Last updated: 21/07/2026

    At White & Co, customer satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, you may return your item(s) under the conditions set out below.

    1. RETURN ELIGIBILITY

    You may request a return if:

    • The item is returned within 14 days of delivery.

    • The item is new, unused, and returned in its original packaging, with all labels and accessories included.

    • The item has not been altered, washed, or damaged after delivery.

    The following items cannot be returned, unless they are faulty or defective:

    • Personalised or made-to-order items.

    • Sale items or products purchased during flash sales.

    • Consumable products (for example, products that have been opened or used).

    2. HOW TO RETURN AN ITEM

    Step 1 – Contact Us

    Please email contact@whitenco.co or use the contact form on our website, providing:

    • Your order number.

    • A description of the item(s) you wish to return.

    • The reason for the return (optional, but helpful for improving our services).

    Step 2 – Return Approval

    Once we have received your request, our customer support team will provide you with return instructions. You will receive confirmation including the return address and, where applicable, a reference number.

    Step 3 – Send Your Return

    Please package the item securely and return it to the address provided.

    Return shipping costs are the customer's responsibility unless the item is faulty or we have made an error with your order.

    3. RETURN COSTS & REFUNDS

    Return Costs

    Return postage is the responsibility of the customer unless the product received is faulty or incorrect.

    If you receive a faulty or incorrect item, we will reimburse your return postage upon receipt of valid proof of postage.

    Refunds

    Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

    If approved:

    • Your refund will be issued to your original payment method (credit/debit card, PayPal, etc.) within 7–14 business days.

    • Original shipping charges (where applicable) are non-refundable.

    Product Exchanges

    We do not currently offer direct exchanges.

    If you would like a different product, please place a new order after returning the original item.

    4. DAMAGED OR FAULTY PRODUCTS

    If you receive a damaged or faulty item:

    • Contact us immediately at contact@whitenco.co and include photographs of the defective product.

    • Once the issue has been verified, we will provide you with a prepaid return label and offer either a replacement or a full refund, according to your preference.

    5. ORDER CANCELLATIONS

    You may cancel your order before it has been dispatched by contacting contact@whitenco.co.

    If your order has already been shipped, it can no longer be cancelled. However, you may return it in accordance with the return procedure described above.

    6. CONTACT US

    If you have any questions or require further assistance regarding our Returns Policy, please contact us:

    Email: contact@whitenco.co

    Contact Form: Available at https://whitenco.co/