Privacy Policy

PRIVACY POLICY

Last updated: 21/07/2026

Your trust is important to us. To continually improve your experience, we collect certain information when you use whitenco.co. We are committed to protecting your personal data, and your shopping experience is and will remain completely secure. In accordance with applicable law, this Privacy Policy explains how we collect, use, and protect your personal information.

By using whitenco.co, you agree to this Privacy Policy.

1. DATA CONTROLLER

This Privacy Policy is managed by White & Co, a limited liability company trading under the commercial name whitenco.co (hereinafter referred to as "White & Co", "the Website", "we", "us", or "our").

2. DEFINITION OF PERSONAL DATA

Personal data means any information that can directly or indirectly identify an individual, including:

  • First name and surname

  • Email address and telephone number

  • Postal address

  • Information relating to your transactions and use of the Website

3. COLLECTION OF PERSONAL DATA

We collect and store your personal data in the following circumstances:

  • When you create a user account.

  • When you place an order or browse our Website.

  • Through cookies and tracking technologies.

Purposes of data collection:

  • To provide and improve our services.

  • To process your orders and deliveries.

  • To manage customer support and keep you informed about our products and promotions.

  • To maintain security and prevent fraud.

Mandatory information

Information marked as mandatory is required to provide our services. Failure to provide this information may prevent us from processing your request.

4. USE OF PERSONAL DATA

The personal data collected on whitenco.co is used to:

  • Process your orders, including payments, deliveries, returns, and after-sales support.

  • Improve your user experience by personalising the Website and our communications.

  • Send newsletters and promotional offers where you have given your consent.

  • Prevent fraud through identity verification and security checks.

  • Comply with our legal, regulatory, and accounting obligations.

5. FRAUD PREVENTION

White & Co may verify the information provided when you place an order in order to prevent fraudulent transactions.

We reserve the right to request additional supporting documents, such as proof of identity or proof of address. Orders that do not satisfactorily pass these verification procedures may be cancelled.

6. SHARING YOUR PERSONAL DATA

Your personal data may only be shared with our trusted partners and service providers for the following purposes:

  • Processing your orders.

  • Delivering your products.

  • Managing our marketing campaigns.

We require all partners and service providers to comply with applicable data protection laws and our Privacy Policy. Your personal data is never sold to third parties.

7. NEWSLETTERS AND MARKETING COMMUNICATIONS

With your consent, we may send you newsletters, promotional emails, or SMS messages in order to:

  • Inform you about new products and special offers.

  • Recommend products that match your interests.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link included in our emails or SMS messages.

  • Updating your communication preferences in your customer account.

8. DATA RETENTION

Your personal data is retained for the following periods:

  • Customer relationship: up to three (3) years after your last purchase.

  • Legal and accounting obligations: up to ten (10) years where required by law.

  • Supporting documents collected for fraud prevention: retained for a maximum of six (6) months.

9. YOUR RIGHTS

In accordance with applicable data protection legislation, you have the following rights:

  • Right of access.

  • Right to rectification.

  • Right to erasure.

  • Right to object.

  • Right to data portability.

To exercise any of these rights, please contact us at contact@whitenco.co or via our online contact form.

10. COOKIES

We use cookies to:

  • Ensure the proper operation of the Website.

  • Analyse Website performance and usage.

  • Personalise advertising and offers based on your interests.

You can manage your cookie preferences at any time through your browser settings or via our Website.

11. DATA SECURITY

We implement advanced security measures to protect your personal data, including:

  • Encryption of sensitive information using TLS and SSL.

  • Restricted access to authorised personnel only.

  • Continuous monitoring to help prevent cyber threats and protect your information.

12. CONTACT AND COMPLAINTS

If you have any questions regarding this Privacy Policy, please contact us via:

If you have a complaint regarding the processing of your personal data, you may contact the relevant data protection authority in your jurisdiction.